Responsible Gambling

Casino gambling is entertainment. When it stops being that, there are people ready to help — and tools to regain control. If you need to talk to someone right now, call 1800 858 858 (free, 24/7).

Gambling Is Entertainment — Not a Financial Strategy

That's the starting point. Casino games are designed to be enjoyable — the excitement of a win, the tension of a hand of blackjack, the visual reward of a slot feature triggering. They are not a reliable way to make money. The house edge exists in every game, over every session, at every casino in the world. Most players lose money over time; the ones who enjoy gambling long-term treat it as the cost of entertainment, not an investment.

If you find yourself gambling to recover losses, gambling with money meant for bills or food, or gambling when you've told yourself you wouldn't — that's worth paying attention to. It doesn't make you weak. It makes you human. And there is help that works.

Signs of Problem Gambling

These aren't exhaustive — problem gambling looks different for different people. But these are the most common patterns to watch for in yourself or someone you know:

Chasing losses — gambling more to win back money you've already lost Gambling with money set aside for rent, bills, groceries, or other necessities Hiding gambling activity from family, partners, or friends Borrowing money from friends, family, or lenders specifically to gamble Gambling affecting your sleep quality or causing difficulty concentrating at work Feeling restless, irritable, or anxious when you try to stop or reduce gambling Making multiple unsuccessful attempts to cut back or stop Experiencing feelings of guilt, shame, or hopelessness related to gambling

If you recognise several of these, the self-assessment below may help clarify things. And the resources in this page are a starting point, not the end.

Quick Self-Assessment — Ask Yourself These Questions

Be honest with yourself. No one else needs to see your answers.

Do you find yourself gambling with more money than you planned to? Yes / No
Have you ever gambled to escape stress, anxiety, loneliness, or boredom? Yes / No
Have you lied to a family member or partner about how much you gamble? Yes / No
Do you keep gambling after you've told yourself to stop for the session? Yes / No
Has gambling ever caused serious financial problems for you or your household? Yes / No
Do you think about gambling when you're doing something else — at work, with family, trying to sleep? Yes / No

Two or more "yes" answers suggest it may be worth speaking to someone. One "yes" to the financial problems question is enough on its own. Gambling Help Online is free, confidential, and available right now: 1800 858 858.

Responsible Gambling Tools at Jeet City

Jeet City provides several in-account tools to help you manage your gambling. You can access these by logging into your account and navigating to Account Settings or the Responsible Gambling section.

Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, deposits are blocked until the period resets. Reducing your limit takes effect immediately. Increasing it requires a 24-hour cooling-off period — by design, to prevent impulsive increases in the heat of a session.

Session Time Limits

Set a maximum duration for each gambling session. When the time limit is reached, your session ends automatically and you're logged out. You can set this to 30 minutes, 1 hour, or longer depending on your preference.

Reality Check Notifications

These are periodic reminders that appear while you're playing — every 30, 60, or 90 minutes, your choice. The notification displays how long you've been playing and how much you've wagered. It doesn't force you to stop; it just creates a moment to pause and decide intentionally.

Self-Exclusion

Contact Jeet City support to request a self-exclusion period. During exclusion, you cannot deposit, wager, or access promotional materials. The minimum exclusion period is typically six months. For a more comprehensive solution covering all licensed Australian operators, use BetStop (see below).

Access Responsible Gambling Tools at Jeet City →

National & State Helplines — Australia

Every one of these services is free and confidential. Most are available 24 hours a day.

Gambling Help Online
1800 858 858
gamblinghelponline.org.au

National · Free · 24/7 · Phone & Online Chat

BetStop (National Self-Exclusion)
1800 238 786
betstop.com.au

Excludes you from all AU licensed operators

NSW — Gambling Help Line
1800 633 635
gamblinghelp.nsw.gov.au

New South Wales · Free counselling

VIC — Gambler's Help
1800 858 858
responsiblegambling.vic.gov.au

Victoria · 24/7 phone support

QLD — Gambling Help Queensland
1800 858 858
gamblinghelp.net.au

Queensland · Counselling available

WA — Problem Gambling Support
1800 858 858
healthywa.wa.gov.au

Western Australia · Free referrals

Self-Exclusion Options in Australia

Australia's national self-exclusion register is called BetStop, operated under the ACMA (Australian Communications and Media Authority) framework. Here's what you should know:

  • BetStop covers all licensed interactive wagering services — not just Jeet City, but every ACMA-licensed operator in Australia. One registration, complete coverage.
  • Registration is free and takes about 15 minutes online or by phone (1800 238 786).
  • The minimum exclusion period is 3 months. You can choose up to lifetime exclusion.
  • During the exclusion period, operators are legally required to prevent you from depositing, wagering, or receiving marketing. You cannot cancel or reduce your exclusion period during its term.
  • For operator-specific exclusion (Jeet City only), contact Jeet City's support team directly via live chat.

If you're in New South Wales, the NSW Government also operates a state-level exclusion programme through Gambling Help NSW. It covers land-based venues in addition to online services.

FAQ

Responsible Gambling — Frequently Asked Questions

Log in to your Jeet City account, go to Account Settings, and find the Responsible Gambling Tools section. Select Deposit Limits and choose your preferred period (daily, weekly, or monthly). Reductions take effect immediately; increases require a 24-hour waiting period to prevent impulsive changes.
Contact Jeet City support via live chat or email and request a self-exclusion. Tell them the period you want — they are legally required to process it. Once active, your account is locked and you will not receive promotional emails. For complete coverage of all AU licensed operators, use BetStop (below).
BetStop is Australia's National Self-Exclusion Register, run by the ACMA. When you register, all ACMA-licensed operators in Australia are notified and must block your account. Register online at betstop.com.au or by calling 1800 238 786. Registration takes approximately 15 minutes. It is free and there is no minimum income or loss requirement to register.
Call Gambling Help Online on 1800 858 858. They have specialist counsellors who support family members and friends — you don't need to be the gambler yourself. They can provide guidance on how to approach conversations, find treatment options, and access financial counselling if debts are involved.
Yes. Problem gambling is classified as an addictive disorder and responds well to treatment, particularly cognitive-behavioural therapy (CBT) and motivational interviewing. Gambling Help Online can connect you with free counselling through the national service, which includes face-to-face, phone, and online sessions depending on your location.
No. BetStop exclusions cannot be shortened or cancelled during the nominated period. This is intentional — it removes the option to act impulsively during a difficult moment. Operator-level exclusions at Jeet City may have different terms, but reputable operators typically enforce a cooling-off period before any reversal.